Privacy Policy
Last Updated: 15 June 2026
At Held Within Retreats ("Held Within", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information with care and respect.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or book a retreat with us.
Information We Collect
We may collect the following information:
Name
Email address
Telephone number
Postal address
Booking information
Child information relevant to your retreat booking
Dietary requirements and allergies
Emergency contact details
Information submitted through enquiry forms
Payment information (processed securely through third-party payment providers)
Website usage information through cookies and analytics tools
How We Use Your Information
We use your information to:
Respond to enquiries
Process retreat bookings
Communicate important retreat information
Provide a safe and personalised retreat experience
Accommodate dietary requirements and special requests
Improve our services and website
Meet legal and regulatory obligations
We will only use your information where we have a lawful basis to do so.
Children's Information
As Held Within Retreats welcomes mothers and children, we may collect limited information relating to children attending the retreat, including age, allergies, medical information, and support needs where relevant to their wellbeing and safety.
This information will only be collected with parental consent and will only be used for retreat-related purposes.
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store or have access to your full payment card details.
Photography and Media
Photographs and videos may occasionally be taken during retreats for promotional and marketing purposes.
Guests may opt out of photography for themselves or their child by notifying us before or during the retreat.
We will always respect your preferences regarding photography and media use.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers where necessary to deliver our services, including:
Payment processors
Booking systems
Email communication platforms
Professional advisers where legally required
All third parties are expected to handle your information securely and in accordance with applicable data protection laws.
Data Storage and Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Your information is stored securely and only accessed by individuals who require it to provide our services.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location and applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing activities
Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies and similar technologies to improve user experience and understand how visitors use our website.
You can manage cookie preferences through your browser settings.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at:
Email: connect@heldwithinretreats.com
Held Within Retreats
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date shown above.